Although our sensors are made to be user-friendly, there are some common questions that our customers tend to have when dealing with the initial setup of their devices. These are all legitimate, but quickly remedied issues:
1. My SSID number won’t appear on the ConnectSense Dashboard? Often this is fixed with a little patience: after holding down the button on your sensor, it may take up to 3-5 minutes before the SSID will appear on the user platform.
2. Can my ConnectSense sensor alert me for more than one condition? Yes, all you need to do is set up new rules for that sensor. This is done by selecting the individual sensor and clicking the “add rule” button under the status notification.
3. My computer just freezes during the setup process, what’s going on? Make sure you entered your router’s SSID and password correctly. If entered wrong, the ConnectSense platform may freeze or continue to cycle through router parameters but then never connect. Most issues with incorrect passwords are due to special characters used in the password. In addition, passwords cannot be longer than 32 characters.
4. Can I add additional phone numbers to the ConnectSense alert system? Yes, that can all be done under account settings in the “Contacts” tab.
Tips: High check-in intervals are taxing on battery life, so for sensors like temperature/humidity, we suggest plugging them into an outlet and using the batteries for backup. Also, if you are using Internet Explorer to run the ConnectSense Dashboard, it may act abnormally on occasion. Google Chrome usually works best with our platform.